Broadgate is a full-spectrum integrated Business Process Services (BPS) provider. We have adopted a customer-centric approach to BPS. Whether it is a Unified solution-Process excellence or an integrated IT solution, Broadgate has developed a business model that delivers a strong and strategic partnership. Our integrated service framework helps us re-engineer processes, resulting in cost rationalization, productivity enhancement, and service quality improvement for our clients in focus verticals such as Travel and Transportation, Banking, Financial Services and Insurance, and Media from our delivery centers located in the America, and India
We understand the challenges posed by a need for continuously enhancing customer satisfaction along with reducing operational costs and increasing revenues. To that end, we partner with all of our clients, bringing our innovative solutions, stringent quality standards, highly skilled domain-focused resources, and investments in technology to the engagement. We also use proprietary tools and frameworks to add value to our clients.
Industry leading Process, which is Broadgate’ consultative approach, designed to identify and eliminate waste, achieve optimum service delivery, and provide best-in-class service. It facilitates creation of a framework that helps reduce costs and defects, improve productivity, and reduce time-to-market.
Terms Monitor, our in–house developed workflow management tool, provides real-time monitoring and performance dashboards.
Knowledge Support System enables capture of process knowledge for continuous process improvement.